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FAQ

Find ANSWERS here to common questions

New Customers

Unfortunately, we are only able to sell to wholesale customers on account basis and we have no cash sale facilities. Our smallest pack sizes are also unsuitable for home brewing needs. Please contact your local home brew shop, who are able to pack down our products into appropriate home brew sizes!

We are a wholesale distributor, so you must have a ABN with a relevant business requirement for our products. Send us an email at Sales@bintani.com.au and we will get back to you with the required forms and information.

Ordering

We strive to have all orders picked and out the door as soon as we can, generally same day or following morning if a late order. Best thing to do is have your order in by 9am (we open at 8am) and we will do our very best to have it on its way to you that same day. Turnaround times to individual customers vary based on location. Some products on our list are non-stock items, and can be subject to import lead times. Please get in touch with us as these vary based on season and product.

A ripper question indeed. We are more than happy to suggest alternate products that we have seen successfully substitute for our customers. There is also a raft of information available by asking Uncle Google??? We think these people sum it up best -> http://www.hopslist.com/hops/

All of our correspondence is digital. We send the following documents out and our system can carry separate addresses for each category. Get in touch at sales@bintani.com.au if you wish to update your customer lists.

  • Orders / Quotes ??? Receives Sales Orders, Delivery Notifications and Certificates of Analysis
  • Invoice / Credit ??? Receives Invoices and Credit Notes
  • Statement ??? Receives Statements

Send an email to sales@bintani.com.au listing the hops you are interested in contracting. We work one year ahead with our hop contracts, for example, the Northern Hemisphere 2017 crop, will be available for sale from 01st Jan 2018. First round requirements for this are due by the 15th August 2017. Additional requests are welcome at any time past this date, however availability may be limited.

Shipping

We utilise a number of companies to obtain the cheapest freight option which is on charged at cost. Regional customers may find a local freight option to be cheaper and you are welcome to arrange freight yourself to utilise such options.

Yes, you are able to collect from any of our warehouses. Standard notice period still applies and suitable transport must be used.

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